Services
The best system in the world is worthless if your newsroom can't use it.
Most transformations invest millions in technology and months in planning — then hand journalists a PDF and wish them luck. We train your entire newsroom with trainers who come from journalism, rehearse the new workfl ows under real conditions, sit with you through the fi rst live shows, and stay until your teams are confi dent and stable.
The Problem
Where transformations go to die
We've walked into newsrooms around the world where every piece of the transformation was done right — except the last one. The systems were configured. The workflows were designed. The org chart was restructured. And then someone emailed a PDF, ran a two-hour session for each team, and the consultants left.
Three months later, journalists are back to doing things the old way. Not because they're resistant to change — but because nobody taught them the new way in a language they understand.
The training problem in media transformations has a few dimensions that make it uniquely hard to solve.
1
First, the scale. A major broadcaster can have thousands of journalists across multiple cities, time zones, and languages. You can't put them all in a room. You can't pause a 24-hour news operation to run training sessions. And you can't train them all at once — the stagger has to be planned so the newsroom keeps running while it transforms.
2
Second, the depth. These aren't button-training exercises. When you change someone's entire workfl ow — the NRCS, the MAM, the editing tools, the graphics system, the automation, the metadata, the fi ling processes — you're asking them to unlearn years of muscle memory and adopt an entirely new way of working. That requires trainers who understand the editorial context, not just the technology.
3
Third, the afterlife. Training happens once. But workfl ows evolve, updates roll out, edge cases emerge, new staff join. Without a living, updateable documentation system, the knowledge from training day starts decaying immediately. Within six months, half the newsroom is doing some version of the workfl ow that nobody designed.
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And fourth, the launch itself. The fi rst live show on a new system is the most dangerous moment of a transformation. Everything has been tested in controlled conditions — but live news is not controlled. Breaking stories don't wait for your team to remember which button to press. Without hands-on support through those fi rst critical days and weeks, small problems escalate into crises, and crises erode confi dence in the entire transformation.
If your workflow is formatted as a PDF, you're doing it wrong.
$23.5M in annual savings.
178 roles freed up.
One engagement.
Our Approach — Training
Trainers who've been in the seat
Our training team is not made up of vendor trainers who learned the software in a lab. They come from journalism and media production. They've produced live bulletins. They've cut packages on deadline. They've worked in control galleries. When they teach a journalist how to use a new NRCS, they don't just explain where the buttons are — they explain how the new workfl ow changes the way you build a running order, how it affects the way you collaborate with your producer, and why the metadata you enter now will make your archive searchable six months from today.
This matters because the biggest barrier to adoption in any newsroom transformation is not technical complexity — it's relevance. Journalists will master a new tool quickly if they can see how it makes their editorial work better. They'll resist it indefi nitely if training feels like an IT exercise that has nothing to do with storytelling.
We design training around editorial scenarios — real stories, real deadlines, real production conditions. We train role by role: what the reporter needs to know is different from what the producer needs to know, which is different from what the gallery director needs to know, which is different from what the digital editor needs to know. Each role gets training tailored to their specific workflow, not a generic overview of the whole system.
And we have the capacity to do this at scale. In one year, across a single client engagement, we trained 9,000 journalists using 247 interactive workflow boards delivered through Kvasir — our own visual workflow documentation platform.
$23.5M in annual savings.
178 roles freed up.
One engagement.
Our Approach — Kvasir
Living documentation that scales
Traditional workflow documentation is a PDF emailed once and forgotten. When workflows change — and they always change — the PDF becomes instantly outdated. When new staff join, they get a document that may or may not reflect how things actually work. When edge cases arise, there's nothing to consult. The gap between the "official workflow" and what people actually do widens every day.
We solved this problem by building Kvasir — visual, interactive, online workflow boards hosted on AWS. Kvasir is the delivery mechanism for all our training documentation, and it changes the entire equation.
Visual, not textual.
Every workflow is presented as a visual board with step-by-step instructions, annotated screenshots, sticky notes, and contextual explanations. Journalists navigate a free-form canvas — zooming in to see the exact click sequence for a specific task, or zooming out to see how their workflow connects to other teams.
Living, not static.
When a workflow changes — a software update, a process refinement, a new team structure — the Kvasir board is updated immediately. Built-in changelogs with notifications mean every journalist knows exactly what changed and when, without waiting for someone to re-email a document.
Targeted, not one-size-fits-all.
Kvasir supports user group targeting, so different roles see the boards relevant to them. The reporter's view is different from the producer's view, which is different from the engineer's view. Multilingual translation means the same boards can serve newsrooms in multiple languages.
Persistent, not disposable.
Kvasir boards don't expire after training day. They remain live as the ongoing reference for how things work — the single source of truth that the entire newsroom can consult whenever they need it. This is what makes change sustainable: not a one-time training event, but a permanent, self-updating workflow knowledge base.
9,000 journalists. 345 workflow boards.
One platform.
$23.5M in annual savings.
178 roles freed up.
One engagement.
Our Approach — Rehearsal & Launch
We tie ourselves to your ship
Training teaches people how the new workflow works. Rehearsal proves it works under real conditions. Launch is where it has to work when everything's on the line.
Most consultancies disappear before the third step. We stay through all three.
Rehearsal
Before any live show runs on the new system, we rehearse. Not a walkthrough — a full simulation under realistic production conditions. Real stories. Real deadlines. Real gallery coordination. Real editorial decisions under real time pressure. The rehearsal reveals every gap that classroom training can't: the moments where muscle memory betrays someone, the edge cases nobody anticipated, the timing issues that only appear when the clock is running.
We rehearse with every team that will be affected — editorial, gallery, engineering, graphics, digital — because a live show is a coordinated system, not a collection of individual skills.
Staggered Go-Live
We don't flip the switch for the entire organisation at once. We plan a staggered rollout that keeps the newsroom operational while it transforms. In one transformation, we trained the first newsroom team of 50 people, changed the org structure and shift patterns, rehearsed with the new workflows, and went live — all within 10 days. Then we trained the second newsroom of 140 people, rehearsed again, and achieved full go-live within another 10 days. The entire operation kept broadcasting throughout.
Launch Support
We sit with your teams through the first live shows. In the gallery. In the newsroom. At the engineering desk. Not observing — actively supporting. When a journalist hits an unfamiliar situation at speed, we're there to guide them through it in real time. When an automation sequence doesn't fi re as expected, we're there to troubleshoot. When a breaking story tests the new workflow for the first time, we're there to make sure it holds.
We stay until your teams are running confidently — not until the contract says we should leave.
We don't hand over a document and disappear. We tie ourselves to your ship and make sure it doesn't sink.
9,000
Journalists trained across 247 interactive workflow boards in one year.
24/7
Live support through the first shows — in the gallery, in the newsroom, at the engineering desk.
Standalone or Integrated
Available as an independent service or as part of a full newsroom transformation.
What This Cover
The full training and launch spectrum
1
Training Programme Design
We design role-specific training curricula based on the new workflows. Each role — reporter, producer, video editor, gallery director, digital editor, engineer — gets a programme tailored to what they specifi cally need to learn and unlearn.
2
Trainer-Led Sessions
Our trainers deliver hands-on sessions using real editorial scenarios. Not slides about the system — working sessions where journalists build stories, file packages, create graphics, and run through their new workflow end to end.
3
Kvasir Workflow Documentation
Every workflow is documented as a visual, interactive Kvasir board — the permanent reference that lives on after training ends. Updated automatically when workflows change. Multilingual. Role-targeted. Accessible from any browser.
4
Rehearsal & Simulation
Full production rehearsals under realistic conditions. Real stories, real time pressure, all teams coordinated. We find the gaps before they matter.
5
Go-Live Support
Hands-on support through the first live shows and the critical early weeks. We're in the room — not on a helpdesk.
6
Post-Launch Stabilisation
We stay through the stabilisation period, monitoring adoption, addressing emerging issues, and updating Kvasir boards as edge cases surface and workflows mature.
Common Problems We Solve
If any of this sounds familiar, we should talk
Technology without training is shelf-ware. We design training programmes that teach journalists the new workfl ow in editorial context — so they see the value immediately, not after months of frustration.
Vendor training teaches the software. It doesn't teach the workflow. Our trainers come from journalism and teach the complete editorial workflow — not just where the buttons are, but why the workflow was designed this way and how it changes the way stories get made.
Staggered rollout. We train and go-live in waves — keeping the operation running while we transform it. We've done this across multi-city, multi-timezone, multi-language newsrooms.
That's what happens when documentation is static. Kvasir provides a living, updateable workflow reference that the entire newsroom can access. When something changes, the board updates and everyone gets notifi ed. No more drift between the "official" workflow and reality.
So is every newsroom. That's why we rehearse under real conditions and provide hands-on support through the first live shows. We've been in the gallery on launch night. We know what can go wrong, and we know how to keep it on track.
We don't do handover-and-vanish. We stay through launch, through stabilisation, and until your teams are running confidently. And the Kvasir boards stay live as your permanent workflow reference long after we leave.
Standalone Training &
Launch Support
You've done the system deployment yourself — or another firm has — and you need expert training, rehearsal, and launch support to get your newsroom across the line. We handle it as an independent engagement: training programme design, Kvasir documentation, trainer-led sessions, rehearsal, go-live support, and post-launch stabilisation.
Part of a Full Transformation
Training and launch support is the final phase of our end-to-end change management methodology. When we've studied your newsroom, designed the workflows, restructured the teams, and deployed the systems, we train your journalists on the workflows we designed — which means no translation gap between what was built and what gets taught.
Standalone or Part of a Transformation
One service, two ways to use it
Brief case study preview
RTL Netherlands
Staggered go-live for a 25-year transformation
First newsroom team of 50 trained, org structure changed, new workflows rehearsed and live — in 10 days. Second newsroom of 140 trained and rehearsed. Full go-live achieved while maintaining continuous broadcast output throughout.
Nine Entertainment, Australia
Training a nation's largest private broadcaster
3,200 staff across five cities — Sydney, Melbourne, Adelaide, Brisbane, Perth. Hundreds of journalists trained on modern workflows using Kvasir boards. The biggest news transformation in their history.
Related Service
Specialist services
These capabilities are part of every full transformation engagement — but they're also available as standalone services for organizations with specific needs.
StoryCentric Automation
When you move to a story-centric NRCS, your gallery automation code doesn't come with you.
Let's get started
Ready to train your newsroom for the future?
Whether you need a full training programme for a major transformation, launch support for an upcoming go-live, or ongoing workflow documentation for your teams — we can help. Every engagement starts with a conversation about where you are and what your people need.